Getting help

If something isn't working the way you expect, these are the quickest places to look.

Is it working right now?

The status page shows whether each part of Programmable is working: the studio, AI generation, exports, email and sign-in. Each is marked Operational, Degraded or Down. If something is degraded or down, we already know and are working on it.

What changed?

The changelog lists what we have added and fixed, newest first. If something looks different from last week, it is probably there.

Contact support

Email [email protected]. It helps to include:

• The email address on your account.
• What you were doing and what you expected to happen.
• The link to the animation, deck or page involved, if there is one.
• Any error message, word for word.

Please email from the address on your account if you are asking about billing, your data or deleting your account, so we can confirm it is you.

Before you write

• If generation stopped, check the status page first, then check your credits under Settings › Usage.
• If a download is slow, large MP4 renders can take about as long as the video. You can keep working while it runs.
• If you can't sign in, use the password reset link on the sign-in page.